Shipping policy

Shipping Policy

Last updated: August 14, 2026

Thank you for shopping at PawTech Studio. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email.
You will receive another notification with tracking details once your order has been dispatched.
In case of a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the delivery destination and weight/size of your parcel.

Destination	Estimated Delivery Time	Shipping Cost
United Kingdom (Domestic)	7 – 12 Business Days	Standard: £4.99 / Free on orders over £99
Europe	7 – 15 Business Days	£5.99
International (Rest of the World)	7 – 15 Business Days	£9.99

Note: Delivery delays can occasionally occur due to customs processing, weather conditions, or local courier delays.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will be active within 24 to 48 hours.

You can track your order directly on our website or via the courier's tracking portal using the link provided in your confirmation email.

4. Customs, Duties, and Taxes

PawTech Studio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, import duties, etc.).

5. Damages & Lost Packages

Damaged Items: If you received your order damaged, please contact us immediately at support@pawtechstudio.com with your order number and clear photos of the damaged item and packaging. Please save all packaging materials and damaged goods before filing a claim.
Lost Parcels: If your tracking status shows that the package has been delivered but you haven't received it, or if tracking has stalled for more than 7 business days, please reach out to our support team so we can assist you with an investigation.

6. Incorrect Shipping Addresses & Undeliverable Packages

Customers are responsible for providing the complete and accurate shipping address during checkout.
We cannot be held liable for packages delivered to an incorrect address provided by the buyer.
If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the reshipment costs.